Frequently Asked Questions - FAQs

Frequently asked questions (FAQs):
1. What payment methods do you accept?

We accept Both Cod and Prepaid payments.

2. How long does it take to process and ship an order?

We strive to process and dispatch all orders within 48 hours from the date of purchase. Shipping times may vary depending on your location and the shipping method chosen. Our standard shipping time is 6-8 days. Cancellation is not available on any orders.

3. Do you offer international shipping?

No, we do not offer international shipping currently.

4. What are your shipping costs?

Shipping costs are calculated based on the destination and the weight of the package. You can view the shipping costs during the checkout process before making a payment.

5. What is your return policy?

Please refer to our Returns Policy for detailed information on our return process, eligibility criteria, and timeframes. We currently have returns in the form of gift card and exchange available.

6. How do I initiate an exchange?

Initiate Here- https://pluswear.in/apps/return_prime

7. Can I exchange an item for a different size or color?

No, exchange is available only for size for same product.

8. How to initiate return?

Initiated Here- https://pluswear.in/apps/return_prime

9. How can I contact your customer support?

You can reach our customer support team by reaching out to us on whatsapp at 7489861177(message only).(Mon-fri) (12:30-5:30)

We aim to respond to all inquiries within 24-72 hours.

10. How do I determine my size?

We provide a detailed size guide on each product page to help you determine the right size for your body measurements. If you have any specific questions regarding sizing, feel free to contact our customer support team for assistance.

11. Do you offer gift-wrapping or special packaging options?

No

12. Are the colors of the products accurate on the website?

We make every effort to display the colors of our products accurately on our website. However, please note that colors may vary slightly due to lighting conditions and individual monitor settings.

13. Can I track the status of my order?

Yes, once your order is shipped, you will receive a shipping confirmation with a tracking number on your contact number or email ID. You can use this tracking number to monitor the status and progress of your package.

14. What if the item I want is out of stock?

If an item you desire is currently out of stock, you can sign up for the product’s “NOTIFY ME” notification. Once the item is available again, you will receive an email notification.

15. Do you offer customization or personalization services?

Currently, we do not offer customization or personalization services.

16. I want refund back to my source account, is that possible?

No, as mentioned in our return policy we currently do not have monetary refunds available in any case.