Returns & Exchange Policy

 

 

Return, Exchange, Refund & Cancellation Policy


This Policy applies to all purchases made through Pluswearindia. By shopping with us, you agree to abide by the terms outlined below. 


We do not offer monetary/cash returns for any items purchased on our website. (No exceptions)

Return/Exchange can be done once per order.



1. Return Policy

  • Return requests must be submitted within 3 days of delivery.

  • Submit your request only through the Return Portal.

  • Requests made through WhatsApp, Instagram, email or any other medium will not be accepted.

  • Once a return request is submitted, it cannot be changed to an exchange.

  • Only one return or exchange is allowed per order.

  • Products must be unused, unwashed, undamaged, and returned with all original tags and packaging.

2. Refund Policy

  • No cash, bank or UPI refunds are provided under any circumstances.

  • Refunds are issued only as Store Credit (Gift Card).

  • A ₹149 reverse pickup fee will be deducted from the Store Credit.

  • Store Credit is valid for 365 days.

  • Gift Cards are sent to your registered email within 24–48 hours after pickup.

  • Search for "Pluswear" in your inbox if you do not see the email.

  • Gift Cards are non-transferable, cannot be redeemed for cash, and can only be used on the website during checkout.

3. Exchange Policy

  • Exchange requests must be submitted within 3 days of delivery through the Return Portal.

  • Requests through WhatsApp, Instagram or email will not be accepted.

  • A ₹149 exchange fee is applicable.

  • Exchanges are only available for size.

  • Exchanges are subject to stock availability.

  • If the requested size is unavailable, Store Credit will be issued instead.

  • Exchange orders are processed after the original product is picked up.

  • Tracking details are shared within 48–64 hours after pickup.

  • The complete exchange process may take 10–12 working days.

  • Exchange delivery usually takes 6–10 days after pickup.

4. Reverse Pickup

  • Reverse pickup is available only in serviceable PIN codes.

  • Pickup will be attempted up to 3 times.

  • If all pickup attempts fail, the customer must ship the product to our return address.

  • If pickup is not attempted by the courier partner, contact our support team to arrange another pickup.

5. Replacement & Store Credit

  • A replacement product can be replaced only once.

  • A replacement order cannot be converted into a refund or Store Credit request.

  • Once you choose Store Credit or Exchange, the request cannot be changed.

  • If a replacement order cannot be delivered, Store Credit will be issued after deducting ₹100 shipping charges.

6. Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.

  • Once an order is dispatched, it cannot be cancelled.

  • Dispatched orders can only be returned or exchanged as per this policy.

7. Customer Support

  • WhatsApp Support: +91 7489861177

  • Support Hours: Monday to Friday, 12:00 PM – 6:00 PM (excluding public holidays)

  • WhatsApp messages only (calling support is not available).

  • Please contact this number only. Queries via Instagram or email will not be handled.

8. Legal

  • This policy is governed by the Consumer Protection Act, 2019 and the applicable laws of India.